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Special Edition Partner Success Guide
AquaPulse
News
Summer 2026
Nick Dorsch
Managing Director, USA
A Message from Our Managing Director
Success – what is the secret ingredient?
Over the ages, people have always sought success in what they do. They rise up to all levels and regardless of what avenue of life they strive for success, there are a few key ingredients. How does this compare to what we do as a company and our partnership striving for success?
Like anything you do, there are always several key ingredients…Bruce Baumgardner, Michael Phelps, Lionel Messi and so many others started with a goal.
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They had a positive and strong mental attitude.
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They worked harder than others and continued to drive forward when others stopped.
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They were humble and quietly pursued their goal…many times going unnoticed.
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They were not satisfied with good when doing the extra work presented the opportunity to drive toward greatness.
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And so much more
These people also had the right equipment, tools and processes to drive success. ProMinent has been working hard to develop tools & processes as well as new products in order to give you what you need to be successful with our products in the market. Take advantage of those tools and processes…use our talented people, resources and our support to grow market share & combine that with everything you are doing to drive success.
Remember:
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Successful people are not gifted; they work hard and succeed on purpose!
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You get what you work for – not what you wish for.
And along the way…
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Don’t let one loss beat you twice
Keep up the great work & thanks for all you do!
Nick Dorsch
Welcome
As a valued ProMinent Channel Partner, you have access to a growing collection of tools and resources designed to make working with us easier than ever.
This special edition of AquaPulse is dedicated to bringing all key resources together in one place, from new ordering processes and digital tools to marketing support and sales resources. Whether you're looking for product literature, configuring a system, requesting marketing materials, or placing an order, you'll find everything you need right here.
We appreciate our partnership and are committed to making ProMinent easy to work with. If you have any comments or suggestions on these resources or ideas for new resources, please reach out to us and let us know. Email us at: marketing-us@prominent.com
Let's dive in.
Save these contacts for quick access whenever questions come up.
Who to Contact?
Sales
Product selection and sizing, system design assistance, quotations, new product inquiries, and distributor support.
Contact:
Customer Support
General product information, product selection, sizing, and chemical compatibility. We also assist with order status, expediting, and repair returns.
Contact:
Technical Support
Product troubleshooting, technical questions, product setup and operation, maintenance, warranty information, and technical training.
Contact:
Marketing
Product literature and brochures, images and videos, case studies, marketing collaborations, and trade show information.
Contact:
Applications Support
Application engineering, technical feasibility, and project support from concept to commissioning, including special requirements.
Contact:
Who to Contact
Get Connected with the Right Team, Faster
Whether you need technical assistance, order support, marketing resources, or sales guidance, connecting with the right person helps us serve you more efficiently.
Partner Tip
Save these contacts for quick access whenever questions come up.
Department | Description | Contact |
|---|---|---|
General USA | +1 412-787-2484 | |
General Canada | +1 519-836-5692 | |
Sales | We can help with:
- Product selection and sizing
- System design assistance
Quotations
- New product inquiries
- Distributor support | USA: sales-us@prominent.com |
Customer Support | We can help with:
- General product info
- Product selection, sizing and chemical compatibility
- Order Status
- Expediting
- Repair returns | USA: prominentcsd-us@prominent.com / CA: salessupport-CAN@prominent.com |
Technical Support | We can help with: - Product troubleshooting
- Technical questions
- Product setup and operation
- Maintenance
- Warranty information
- Technical training | USA: technical-us@prominent.com |
Marketing | We can help with:
- Product literature & brochures
- Images and videos
- Case studies
- Marketing collaborations
- Trade show information | USA & CA: marketing-us@prominent.com |
Applications Support | We can help with: - Application engineering
- Technical feasibility
- Project support from concept to commisioning
- Special requirements and integration support | USA: engrfq-us@prominent.com / CA: can-systems@prominent.com |
Quoting
How to Quote a ProMinent Product
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For quoting most standard products, our new eQuote 4.0 platform gives you faster access to pricing and product information while making the quoting process simpler than ever. Go to eQuote here
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When quoting metering skid systems, first check with our ProMod configurator. ProMod allows you to quote a system within minutes! With approximately 80% of our systems covered in ProMod, you are likely to find a solution for your application here. Go to ProMod here (for access, contact your local Sales Representative)
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For custom systems not in ProMod, reach out directly to your Sales Representative or our Application Engineering Team to ensure we provide an offering that meets your goals.
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For quoting of Aftermarket parts/components or quote support, reach out directly to our Inside Sales Team at contact listed above.
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If you need accurate lead-times, reach out to our Inside Sales Team for the latest, up-to-date information.
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For quotes on Field Service Support, our Technical Support Team is ready to help. Reach out as listed above.
Partner Tip
Right there in the eQuote platform there's a small video tutorial that you can always refer to if you have any questions.
Placing an Order
A smoother process from quote to purchase order
We have made it super-simple to place your order with ProMinent! Just save the following link in your favorites tab, answer a few questions, and attach your PO. Eazy-Peezy!
Also, please remember to always include the quote number with your order. Using your quote number helps reduce processing time, avoid confusion, and ensures your order moves through our system as efficiently as possible.
Partner Tip
Always reference your quote number on your purchase order.
💡Save this Link to your Favorites*
Sensor Selection Guide
Finding the Right Sensor Starts Here
Our Sensor Selection Guide walks you through the available options based on your application and measurement needs.
ProAccess & ProAccess HUB
Your Partner Portal Keeps Growing
Our two dedicated partner resources are designed to make working with ProMinent easier.
ProAccess gives you quick access to partner tools like eQuote, ProMod, training, trade show information, webinar & training recordings and more.
ProAccess Hub is your marketing library, with brochures, videos, high resolution images, logos, product descriptions, presentations, and other downloadable assets.
💡Save these Links to your Favorites*
Literature Fulfillment
Printed Materials, Just a Few Clicks Away
Need brochures for customer meetings, training sessions, or trade shows?
Our Literature Fulfillment website allows you to order professionally printed marketing materials whenever you need them.
EPC Resources
Everything EPC, All in One Place
Our dedicated EPC Landing Page was created specifically to support engineering, procurement, and construction professionals with specialized resources and documentation.
If you work on EPC projects, this page should definitely be bookmarked.
New Literature
New and Updated Brochures Ready to Download
We've recently updated several of our most popular brochures to help you present the latest ProMinent solutions with confidence.
Featured updates include:
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Peristaltic Pumps
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Aquatics
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Full Product Line
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Food & Beverage
Using the latest literature helps ensure your customers always receive the most current information.
Marketing Support
Always Available and Ready to Collaborate
Marketing isn't just something we do, it's something we do together.
Whether you're planning an event, launching a campaign, or creating customer materials, our team is here to help.
Available support includes:
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Co-branded brochures
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Customer case studies
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Landing pages
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Social media graphics
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Email campaigns
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Trade show materials
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Digital assets
Have an idea? We'd love to hear it.
Sales Leads
Last but Not Least, Here's How We Help You Grow
One of the biggest advantages of partnering with ProMinent is the investment we make in generating new business opportunities.
Through digital marketing, trade shows, advertising, webinars, SEO, social media, and other campaigns, we work every day to bring new customers to ProMinent.
All leads we receive are shared with you, our Channel Partners. Our internal teams carefully review, clean, and qualify the information to ensure it's complete and routed to the appropriate Channel Partner based on territory and our business structure.
This process helps ensure opportunities are delivered to the partner best positioned to support the customer, allowing you to focus on building relationships and closing business.
Because when you succeed, we succeed.
Thank You!
Every improvement, new tool, and updated resource we develop has one goal in mind, helping our Channel Partners succeed.
Thank you for being part of the ProMinent family. We look forward to continuing to grow together.